VegasPlus Casino Privacy Policy

At Vegas Plus, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform at vegasplus.vip. By registering and playing at VegasPlus Casino, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using our services. If you have any questions, our support team is available 24/7 via live chat or at support@vegasplus.vip.

1. Who We Are

Vegas Plus Casino is operated by Eirian N.V., a company duly registered and licensed under the Curaçao Gaming Authority, license number OGL/2024/116/0136. At VegasPlus, we act as the data controller responsible for your personal information. We process your data in accordance with applicable data protection laws and with the principles of transparency, fairness, and security. Our platform serves players across multiple regions, offering content in nine languages, with English as the prevailing language in all legal matters.

2. Information We Collect

When you create an account at Vegas Plus or interact with our platform, we may collect the following categories of personal data:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Payment details, including deposit and withdrawal method information
Identity documents such as government-issued photo ID, proof of address, and payment card images (required for withdrawal verification)
Gaming activity, transaction history, and account preferences
Device information, IP address, browser type, and session data
Communications with our support team via live chat or email

We at VegasPlus collect only the data that is necessary and proportionate to the services we provide. You are required to submit accurate, current, and complete information at the time of registration and keep it updated.

3. How We Use Your Information

Our Vegas Plus platform uses the information we collect for the following purposes:

To create and manage your account and verify your identity
To process deposits and withdrawals in currencies including CAD, BTC, ETH, USDT, and others
To comply with our legal and regulatory obligations under Curaçao Gaming Authority requirements
To detect and prevent fraud, money laundering, and problem gambling
To communicate with you about your account, bonuses, and promotions
To personalize your experience and improve our services
To administer our VIP Club program and issue tier-specific rewards
To send you marketing communications, where you have given us consent

We will never sell your personal data to third parties. At VegasPlus Casino, we treat your information with the highest level of care and discretion.

4. Legal Basis for Processing

Here at Vegas Plus, we process your personal data on the following legal grounds:

Contractual necessity: Processing is required to provide you with our gaming services and manage your account
Legal obligation: We are required to process certain data to comply with anti-money laundering laws, gaming regulations, and licensing conditions
Legitimate interests: We process data to prevent fraud, ensure platform security, and improve user experience
Consent: We rely on your consent for marketing communications and certain cookie categories

5. Identity Verification and KYC

Before we process any withdrawal from your VegasPlus Casino account, we are required to complete a Know Your Customer (KYC) verification process. You must provide the following documents within 72 hours of our request:

A valid government-issued photographic ID
Front and back of your funding card, with the middle 8 digits and CVV masked
Proof of current residential address (utility bill or bank statement)

Failure to provide these documents within the specified timeframe may result in delays or suspension of your withdrawal request. Our Vegas Plus team handles all verification documents with strict confidentiality.

6. Cookies and Tracking Technologies

Our VegasPlus platform uses cookies and similar tracking technologies to enhance your experience. These include:

Essential cookies: Necessary for the website to function correctly, including login sessions and security features
Analytical cookies: Help us understand how users interact with Vegas Plus Casino and improve our platform
Marketing cookies: Used to deliver relevant promotional content and track campaign effectiveness
Preference cookies: Remember your language, currency, and display settings

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Sharing and Third Parties

We at VegasPlus may share your personal data with trusted third parties in limited circumstances:

Payment processors and banking partners to handle your transactions (Interac, Visa, Mastercard, crypto networks, Wire Transfer, ecoPayz, MuchBetter)
Game providers such as NetEnt, Lucky Streak, Triple Cherry, and Fire Kirin, to the extent required for game delivery
Regulatory authorities and law enforcement agencies when required by law
Identity verification and fraud prevention service providers
Our VIP management and customer support technology providers

All third parties we work with are contractually obligated to handle your data securely and use it solely for the purposes we have defined. Our Vegas Plus Casino does not permit any unauthorized use of your personal information.

8. Data Retention

We retain your personal data for as long as your account remains active and as required by applicable laws. At VegasPlus, please note that inactive accounts are closed and balances forfeited after 180 days of inactivity. Following account closure, we may retain your data for up to five years to comply with our legal, regulatory, and anti-money laundering obligations. After this period, we securely delete or anonymize your information.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our VegasPlus Casino:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct any inaccurate or incomplete data
Right to erasure: You may request deletion of your data, subject to legal retention requirements
Right to restriction: You may ask us to limit the processing of your data in certain circumstances
Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
Right to data portability: You may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@vegasplus.vip. We will respond to your request within 30 days.

10. Security Measures

We take the security of your personal data seriously. At Vegas Plus Casino, we implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include SSL encryption across all pages, secure data storage, restricted staff access, and regular security audits. Despite our efforts, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your VegasPlus login and to contact us immediately if you suspect any unauthorized activity on your account.

11. Restricted Jurisdictions

Our Vegas Plus services are not available in a number of restricted jurisdictions, including but not limited to the United States, United Kingdom, Australia, France, the Netherlands, Russia, and others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals residing in these territories. If we become aware that a player from a restricted country has registered, we reserve the right to close the account and return any eligible funds.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or through a notice on our VegasPlus Casino platform. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data at Vegas Plus, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat at vegasplus.vip or by email at support@vegasplus.vip. We are here to ensure your experience with VegasPlus Casino is safe, transparent, and fully compliant with your data protection rights.

Content updated: July 24, 2026